Tenants | Swift property management and lettings

Rent your home with peace of mind

Awarded top 10% in industry, as featured in the Best Estate Agent Guide 2022

Swift tenant Marcela in her Hampton Hill home

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Are you a Swift tenant with a maintenance problem in your home? Request repairs with our online system for the most efficient response

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Why rent through Swift?

Flexible viewings

Some 85% of our viewings are on evenings or weekends. And we won't waste your time — we ask questions to check the property suits you before we book a slot.

Responsive

We’re swift (pun fully intended) to act and resolve problems: 24-hour emergency callouts, trusted tradesmen and regular updates.

Respect

We've been tenants, too. We treat you with the same respect as we do our landlords — so we can build a long-term relationship of trust.

Professional and reliable, always happy to help — I would recommend Swift to tenants and landlords alike.
Andy, tenant in Putney

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Maida Hill apartment managed by Swift

Professional and reliable, always happy to help — I would recommend Swift to tenants and landlords alike.
Andy, tenant in Putney

More testimonials

View case studies

Maida Hill apartment managed by Swift

Deposits

Holding deposit

We ask for a refundable holding deposit to reserve the property. (Scroll down for refund policy.)

1 weeks’ rent

per property

Full deposit

One working day before check-in, you pay your full deposit and first month's rent. As required by law, we submit your deposit to the Deposit Protection Service.

5 weeks' rent

less the holding deposit

Frequently asked questions

What is your refund policy?

If the reference checks fail, £250 of the holding deposit will be withheld and the difference refunded. If the tenant decides not to proceed with the property, the full holding deposit will be withheld. If the landlord decides not to proceed with the tenancy for any reason other than a reference check failure, then the holding deposit will be refunded to the tenant in full.

What references do you check?

Swift uses industry-leading referencing for tenants and guarantors from one of Britain's most respected providers. It includes:

Right to Rent checks: by law, owners have to check that tenants have a right to live in Britain before letting to them.
Identity checks.
Bank account checks.
Credit checks and county court judgements.
Current landlord references.
Employment references.

If you receive any less-than-favourable references, the owner may decide not to proceed with you as a tenant.

What happens to my deposit?

By law, we have to register a tenant's deposit with one of three state-backed protection schemes within 30 days of receiving it. Swift submits all deposits to the Tenancy Deposit Scheme. We also serve tenants with all the legally required paperwork to tell you that this has been done.

At the end of the tenancy, owner and tenant must agree any deductions promptly; the balance must reach the tenant within 10 days after reaching agreement. Any amount in dispute stays in protection until you both agree. Swift handles any negotiations on deductions and releases owed funds to the relevant parties before the deadline.

The Swift process for tenants

1. Viewing

View your chosen property at a time that suits you — even during an evening or weekend.

2. Offer

Present your offer to Swift, including a proposed move-in date and tenancy period. We negotiate the terms with the landlord.

3. Checks and fees

If your offer is accepted, pay the holding deposit (1 weeks’ rent). Provide your referencing information online.

4. Deal

If all checks come back fine, the tenancy is confirmed.

5. Contract

All parties review the tenancy agreement and sign this contract securely online.

6. Payment

Pay your deposit (5 weeks' rent less the holding deposit) and the first month’s rent into Swift’s client account one working day before check-in.

7. Move in

On move-in day, an independent clerk hands you the keys and walks you through the property's contents and condition. You sign the check-in report. Then it's time to unpack those boxes. Welcome to your new home!