Swift Property Complaints Handling Policy
Our Complaints Policy
Swift Property is accredited by ARLA Propertymark and regulated by the Property Ombudsman and we are committed to providing the highest standard of service to all of our Landlords, Tenants and other customers. We want to assure you that any grievance you have concerning our service will be taken seriously and addressed as quickly and thoroughly as possible.
Our Process
-
If you believe you have, or may have, a complaint or grievance with Swift Property, please email your grievance providing as much detail as possible and any relevant attachments to home@swift.property.
-
We will acknowledge your complaint within 3 working days of receipt
-
We will then investigate your complaint and respond to your complaint within 3 weeks of initial receipt, confirming our official response to your complaint and explaining our reasons behind any decisions made, plus any suggested next steps.
-
If we have not resolved your complaint or responded adequately to your complaint within 8 weeks you may wish to complain to the Property Ombudsman – see details below.
Property Ombudsman contact details:
The Property Ombudsman Milford House
43-55 Milford St
Salisbury
SP1 2BP
01722 333306