We make you
feel at home

We make you feel at home

Our tenants

Why rent through Swift? We’re fair. We’re transparent. And we want you to feel at home, like Marcela, one of our tenants pictured above. After all, though our main clients are our landlords, we know that happy tenants make good tenants.

Fair fees

No tenancy renewal charges. No hidden costs. Only clear, reasonable fees — £275 when you apply, and £125 when you check out. That’s really it.

Flexible viewings

Some 85% of our viewings are on evenings or weekends. And we won’t waste your time — we ask questions to check the property suits you before we book a slot.


We’re swift (pun fully intended) to act and resolve problems: 24-hour emergency callouts, trusted tradesmen and regular updates.


We’ve been tenants, too. We treat you with the same respect as we do our landlords — so we can build a long-term relationship of trust.

Professional and reliable, always happy to help — I would recommend Swift to tenants and landlords alike.Andy, tenant in Putney
More testimonials

Tenant fees

At Swift we are transparent about all our fees, so there are no surprises. There are two fees applicable, at the start and end of every tenancy:

At the start

Non-refundable admin fee (£275)

The administration fee for every tenancy is £275 (Vat included). It covers all your tenant referencing and contract fees. This amount is fixed regardless of the number of tenants or the property size.

Please note the admin fee is paid when reserving a property and is non-refundable should the reference checks fail or the tenant decide not to proceed.

No renewal fees

There are no contract renewal fees due when an existing tenancy agreement is extended or renewed and the same tenants remain in occupation.

At the end

Check-out fee (£125)

At the end of the tenancy, there is a £125 fee (Vat included) for the detailed check-out inspection and report. Having a detailed report at both the start and the end of the tenancy protects you as a tenant from any unreasonable landlord claims.

To ensure impartiality, an independent clerk — registered with the Association of Professional Inventory Providers — does this inspection and advises on any possible deductions.

The tenant pays the clerk’s fee for the check-out, while the landlord covers it for the initial inventory and check-in.


Holding deposit (£500)

We ask for a refundable holding deposit (£500 per property) to reserve the property.

Refund policy

If the reference checks fail or the tenant decides not to proceed with the property, the £275 administration fee is non-refundable but the £500 holding deposit will be refunded in full.

If the tenancy agreement has been signed by both parties, but the tenant decides not to proceed with the tenancy within 14 days or less of the tenancy start date, the landlord is entitled to claim any resulting loss of rent from the holding deposit.

If the landlord decides not to proceed with the tenancy for any reason other than a reference check failure, then the holding deposit and admin fee will be refunded to the tenant in full.

Full deposit

One working day before check-in, you pay your full deposit (6 weeks’ rent less the £500 holding deposit) and your first month’s rent. As required by law, we submit your deposit to the Deposit Protection Service within 14 days of receipt. It remains there until the end of your tenancy.

Deposit deductions

The owner and tenant must agree any deposit deductions. Any amount in dispute stays protected by the Deposit Protection Service until you reach agreement. The undisputed balance must reach the tenant within 10 days after reaching consensus.


Swift uses industry-leading referencing for tenants and guarantors from one of Britain’s most respected providers. It includes:

  • Right to Rent checks: by law, owners have to check that tenants have a right to live in Britain before letting to them.
  • Identity checks.
  • Bank account checks.
  • Credit checks and county court judgements.
  • Current landlord references.
  • Employment references.

If you receive any less-than-favourable references, the owner may decide not to proceed with you as a tenant.

The Swift process for tenants

1. Viewing

View your chosen property at a time that suits you — even during an evening or weekend.

2. Offer

Present your offer to Swift, including a proposed move-in date and tenancy period. We negotiate the terms with the landlord.

3. Checks and fees

If your offer is accepted, pay the admin fee (£275) and holding deposit (£500). Provide your referencing information online.

4. Deal

If all checks come back fine, the tenancy is confirmed. In rare circumstances where the referencing fails, the landlord may ask for a larger deposit.

5. Contract

All parties review the tenancy agreement and sign this contract securely online.

6. Payment

Pay your deposit (6 weeks’ rent less £500 holding deposit) and the first month’s rent into Swift’s client account one working day before check-in.

7. Move in

On move-in day, an independent clerk hands you the keys and walks you through the property’s contents and condition. You sign the check-in report. Then it’s time to unpack those boxes. Welcome to your new home!