We make you
feel at home

We make you feel at home

Our tenant services


Why rent through Swift? We’re fair. We’re transparent. And we want you to feel at home, like Marcela, one of our tenants pictured above. After all, though our main clients are our landlords, we know that happy tenants make good tenants.

Fair fees

No tenancy renewal charges. No hidden costs. Only clear, reasonable fees — £275 when you apply, and £125 when you check out. That’s really it.


Flexible viewings

Some 85% of our viewings are on evenings or weekends. And we won’t waste your time — we ask questions to check the property suits you before we book a slot.


Responsive

We’re swift (pun fully intended) to act and resolve problems: 24-hour emergency callouts, trusted tradesmen and regular updates.


Respect

We’ve been tenants, too. We treat you with the same respect as we do our landlords — so we can build a long-term relationship of trust.


Professional and reliable, always happy to help — I would recommend Swift to tenants and landlords alike.Andy, tenant in Putney
More testimonials

Tenant fees


At Swift we are transparent about all our fees, so there are no surprises. There are two fees applicable, at the start and end of every tenancy:

Non-refundable admin fee

Paid when reserving a property ahead of a new tenancy, this covers all reference checks and contract fees. This amount is fixed regardless of the number of tenants or the property size. (Scroll down for refund policy.)

£275

Vat included

Check-out fee

Pays an independent inventory clerk to do a check-out inspection and report. This ensures impartiality and protects you from unfair deposit deductions. You pay the clerk at the tenancy’s end; your landlord pays at the start.

£125

Vat included

No renewal fees

There are no fees when an existing tenancy agreement is extended or renewed and the same tenants stay on.


Deposits


Holding deposit

We ask for a refundable holding deposit to reserve the property. (Scroll down for refund policy.)

£500

per property

Full deposit

One working day before check-in, you pay your full deposit and first month’s rent. As required by law, we submit your deposit to the Deposit Protection Service.

6 weeks’ rent

less the £500 holding deposit

Frequently asked questions


If the reference checks fail or the tenant decides not to proceed with the property, the £275 administration fee is non-refundable but the £500 holding deposit will be refunded in full.

If the tenancy agreement has been signed by both parties, but the tenant decides not to proceed with the tenancy within 14 days or less of the tenancy start date, the landlord is entitled to claim any resulting loss of rent from the holding deposit.

If the landlord decides not to proceed with the tenancy for any reason other than a reference check failure, then the holding deposit and admin fee will be refunded to the tenant in full.

Swift uses industry-leading referencing for tenants and guarantors from one of Britain’s most respected providers. It includes:

  • Right to Rent checks: by law, owners have to check that tenants have a right to live in Britain before letting to them.
  • Identity checks.
  • Bank account checks.
  • Credit checks and county court judgements.
  • Current landlord references.
  • Employment references.

If you receive any less-than-favourable references, the owner may decide not to proceed with you as a tenant.

By law, we have to register a tenant’s deposit with one of three state-backed protection schemes within 30 days of receiving it. Swift submits all deposits to the Deposit Protection Service. We also serve tenants with all the legally required paperwork to tell you that this has been done.

At the end of the tenancy, owner and tenant must agree any deductions promptly; the balance must reach the tenant within 10 days after reaching agreement. Any amount in dispute stays in protection until you both agree. Swift handles any negotiations on deductions and releases owed funds to the relevant parties before the deadline.

The Swift process for tenants


1. Viewing

View your chosen property at a time that suits you — even during an evening or weekend.

2. Offer

Present your offer to Swift, including a proposed move-in date and tenancy period. We negotiate the terms with the landlord.

3. Checks and fees

If your offer is accepted, pay the admin fee (£275) and holding deposit (£500). Provide your referencing information online.

4. Deal

If all checks come back fine, the tenancy is confirmed. In rare circumstances where the referencing fails, the landlord may ask for a larger deposit.

5. Contract

All parties review the tenancy agreement and sign this contract securely online.

6. Payment

Pay your deposit (6 weeks’ rent less £500 holding deposit) and the first month’s rent into Swift’s client account one working day before check-in.

7. Move in

On move-in day, an independent clerk hands you the keys and walks you through the property’s contents and condition. You sign the check-in report. Then it’s time to unpack those boxes. Welcome to your new home!